Returns Policy

The Beacon Press runs a strict 30 Day Returns Policy. The Company will only accept returns within this time period on:

• Items that are faulty or damaged at the time of Delivery/Purchase
• Unwanted items that are in saleable condition and, where applicable, in its original packaging
• Items that are incorrectly sent to the client e.g. picking error, wrong delivery or over-delivery of products.

You will be required to provide proof of purchase for any items that you wish to return. Upon return the item(s) will be checked by us before a final decision is made and you will be notified of this decision accordingly. If a decision to accept the return is made then the Items will be refunded, exchanged or credited as necessary.

The Beacon Press will not accept returns on items:

• Where the return date exceeds 30 days from date of purchase
• That are damaged or broken by the client (includes original packaging)
• That do not have a proof of purchase at the time of return
• That have been opened and/or used prior to their return

If you are a Retail Customer, please take your item(s) back to the original point of sale (Shop in town or Trade Counter EBC) with your proof of purchase – i.e. receipt or invoice.

If you have a Credit Account with The Beacon Press, you can take your item(s) to either of our premises or you can contact us and we will arrange to collect the items from you.

If bought online via the Company’s website, please contact us and our Customer Services Team will assist you through the returns process.