At present, we can only accept online orders from Credit Account Clients. As yet, this site does not have the facilities to accept orders from Consumers (i.e. Registered users wishing to pay using Credit/Debit cards). We will be introducing these facilities soon. If you are a consumer and are interested in placing an order with us please contact us by phone or email.
Registering an Account
To place an order using The Beacon Press website, you must first be a registered user. Local companies with an existing Credit Account should have received an e-mail containing your log-in details. We recommend that you change your password and, if required, the e-mail address for future access.
If you are a business customer based in Gibraltar who would like to open a credit account please download the registration form that can be found by clicking the ‘Login/Register’ tab near the top of the page. Simply print out the form, fill it in and sign it. Then please send the completed form back to us by e-mail or post. Your username and password for full access to the site will be e-mailed to you as soon as we process your application.
All other users are required to create an online account by clicking the ‘Login/Register’ tab near the top of the page, followed by the ‘register’ icon.
For more information, and/or to create an account, please visit the registration page.
Placing Your Order
If you are already a registered user, please log-in using your e-mail address and password. Once you’re logged-in to your account, you will be able to view the full range of products offered. You can search for items by keyword or stock code number using the search bar found near the top of the screen. You can also navigate through the different categories found on the left hand side of the screen.
This website contains all items that we keep in stock. To supplement this, we also provide an extensive mail order catalogue service. So, if you are unable to find what you are looking for on this site, we may be able to order it in especially for you. Please visit the about us page for further information on our mail order service. Alternatively, you can contact us and speak to one of our customer services representatives.
When you have found an item that you require, simply choose the quantity needed and click on the ‘Add to Cart’ button to add items to your cart. Your shopping cart appears on the right hand side of the screen, allowing you to constantly view what you are purchasing. Alternatively, you can click on the ‘View Cart’ tab found at the top of the screen. From here, click on the continue shopping button to be returned to the previous page and complete your order.
To proceed to the checkout screen once you have completed your order, please click the ‘Checkout’ button found either at the top of the screen, or in the shopping cart on the right hand side of the screen. You will be taken to the Delivery Details Page, where you can update your delivery addresses, and review and edit your order. Please ensure that you enter the correct delivery address at this point, as this is where your order will be delivered. We will attempt delivery to this address only once.
Once all details have been correctly entered, please click ‘Next’ to proceed to the Order Confirmation page. This is where you will be given the various delivery options to choose from, and provide payment for your order. If your order is less than £10 select a collection point from the options given. If it is more than £10 you have the added option to select the free next day delivery service.
On orders containing items of furniture, we are unable to offer our next day delivery service. However, to be able to proceed with your order, you must select the next day delivery option. A member of our Customer Services Team will then contact you to arrange for the delivery and fitting of your items. If items of stationery have also been ordered, we can then arrange for these items to be delivered either with your furniture or the next day, or collected from one of our premises. For more information on our delivery policy please view the Delivery Information page.
Please choose which delivery option you require. Below this, please review your order to ensure that all items are correct – this is the last opportunity to do so. If there is a mistake click the ‘Back to Delivery Details’ button to be returned to the Delivery Details page. Here you can edit quantities, remove items, or you are given the option to continue shopping. However, if all is correct, please continue to the comments box and payment options below.
The comments box should only be used to provide us with extra information about your order. Examples of this include delivery instructions – i.e. times available or to leave items with specified neighbour if unavailable – or preferred colour if item is listed as assorted.
Below this comment bar, you will find a field under the ‘Additional Information’ heading named ‘PO Reference’. If you are a consumer, or a credit account client that does not use purchase orders please ignore this and continue to the payment section. Credit account clients that operate a purchase order system are required to enter a purchase order reference to be able to confirm the order. Failure to do so will invalidate the order.
The payment options available to you will depend on the type of customer you are. View our Payment Information page for an explanation of the various methods of payment available to you. Please select the best payment option for your requirements.
Having selected this, it is imperative that you read and agree to our terms and conditions. You will not be able to proceed with your order until you have done so. To read, please click on the text ‘Beacon Press Terms and Conditions’. Should you wish, you will be able to save a copy of this document. Once read, please tick the box by clicking on it to signify that you have read and agree to them.
When happy that all fields have been properly completed, click on the ‘Confirm Order’ tab, and your order will be sent through to our sales team. If you opted to collect your order from one of our premises, you will be contacted as soon as your order has been prepared and is ready for collection. In the event that furniture has been ordered, one of our Customer Service Representatives will contact you to arrange a delivery date.
Delivery & Collection
Your order will be checked and cleared by our sales team upon receipt in our system. Once this has been done it will be passed on to the warehouse team who will prepare your order for delivery or collection.
Customers who have opted for Delivery:
- The warehouse team will pass your order onto the delivery team for delivery.
- We aim for your order to reach you the next working day (Orders placed on a Friday will be delivered on the following Monday)
- Prior to your order being dispatched, you will be sent a dispatch note by e-mail.
- We will then attempt delivery to the given address.
- If there is no one at the address when delivery is attempted, a notice shall be left instructing you to contact us to arrange for collection of your goods
Customers who have opted for Collection:
- The warehouse team will arrange for your order to be left ready for collection from the specified premises. We aim for your items to be ready for collection as soon as possible after your order has been placed
- A member of our customer services team will contact you to inform you that your items are ready for collection. You will be sent an order dispatch note by e-mail.
- If your order is not collected in a timely manner we will issue a refund and cancel your order.
Backorders
In the event that we do not have sufficient quantity of an item that you have ordered, we will automatically place this on backorder. As soon as the items come back into stock we will prepare the outstanding quantity for delivery or collection. If you wish to cancel or swap any items that have been placed on backorder, then please contact us.